Delivery

Our delivery charges per package are £5 for delivery within the UK and £20 for delivery within the EU.

We do not currently deliver to countries outside the EU. If you are located outside the UK or the EU, please email or phone us at customers@chattertonshop.co.uk or (44) 1494 723823.

Each purchase is insured by us while in transit until it is delivered to you. If you wish to track your parcel, please refer to the email you were sent containing your tracking number or alternatively email us and we will track your shipment for you.

We aim to dispatch orders of items that are in stock by noon on the working day following receipt of the order and to deliver items within 2 working days of receipt of the order.

All domestic orders are sent using a Royal Mail  tracked and signed service. Royal Mail may contact you via email and SMS text message (if provided) to confirm your delivery date. Please note that this service is only available to UK mainland customers. If the delivery date/time is not convenient or Royal Mail are unable to make delivery, Royal Mail may hold your parcel at your local post office for collection at a more convenient time.